Majorel Bringing Hundreds of Jobs to Detroit
What is Majorel?
Majorel is a leading provider of next-generation end-to-end customer experience (CX) solutions. Having selected Detroit from over 50 alternative locations, the company will be bringing hundreds of opportunities to Detroit over the coming months.
Majorel’s Detroit office will be located in the Campus Martius Park area. Employees will fill roles in customer service and operations at levels ranging from entry-level to manager. Ideal candidates have an interest in social media, marketing, and customer service.
Position Information
Positions start at $17 an hour and include a wide range of benefits including, health, vision, dental and disability insurance, health savings account and 401(k).
For more information and to take part, log in or create a Detroit at Work account by clicking here. Once logged in:
- Navigate to the ‘Job Search’ page
- Search for ‘Majorel’
- Review the jobs available with detailed descriptions
- Click ‘I’m interested’ on any of the job descriptions
- A Detroit at Work representative will contact you by email within 24 hours with next steps
Log into Detroit at Work to find out more and register your interest:
Jobs available include the following listed below:
Customer Service Rep - responsible for the day to day management of Application or Internet content, ensuring a quality experience is provided to millions of application or internet users. Reviewers have the opportunity to make a significant and direct impact on the quality of social media and advertising products. Work includes screening and monitoring social media sites or applications for abusive, violent, maliciously false or other inappropriate content ensuring a safe experience for users and communities. High School Diploma or GED Required.
Learn more about this role on the Detroit at Work Jobs Portal.
Trainer – Train and facilitate adult classroom training in support of client programs to ensure superior workforce preparation; specifically with front-line representative level employees (agents, advocates, representatives, support engineers). Training may be delivered in live classroom setting or virtually. Responsible for the delivery of training curriculum to various audience members within contact centers including agents, supervisors, managers or quality team members in the area of Sales, Service or Technical Support. During Agent Training Delivery, the Trainer delivers content, conducts monitoring and develops Sales and Customer Service staff in the contact center. 2+ years experience as a contact center trainer required.
Learn more about this role on the Detroit at Work Jobs Portal.
Quality Coach – provides support and Interaction monitoring support (as applicable) for a program or a vertical account either within a site and/or across multiple locations. This incumbent will conduct both Process Level and/or Agent Level contact Interactions between a Contact Center Representative and our client’s End User. This individual is responsible for the accuracy of evaluations, interaction assessment. Additionally, this individual contributor influences agent development through effective coaching and development. 2-4 years of relevant call center experience, High School Diploma or GED required.
Learn more about this role on the Detroit at Work Jobs Portal.
Operations Manager – The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction. 5-7 years call center and 3-5 years managing call center operations required.
Learn more about this role on the Detroit at Work Jobs Portal.
Desktop Field Support - This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to Majorel client end users and Majorel staff. The employee in this position also assists in the maintenance and testing of network hardware, servers and associated equipment. CompTIA A+ Certification, 2-3 years experience in desktop support required.
Learn more about this role on the Detroit at Work Jobs Portal.