Detroit At Work is NOW HIRING for Customer Service Representatives!

TO APPLY
Please attend our Recruitment Event on Monday, November 25, 2019 Check-in time: 8:30 a.m. to 9:00 a.m. (No admittance after 9:00 a.m.) Location: 18100 Meyers Rd., Detroit, MI 48235
You must wear business attire (no jeans/gym shoes). This is a first level interview. Capacity is limited.
Durations of recruitment events vary, so please be prepared to spend up to the full day with us.

General Summary:
BCBS of MI is hiring for Customer Service Representatives. This position analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines. A willingness to learn, positive attitude and emphasis on resolving customer concerns is a must. Prior insurance experience is not required, they will teach you. Pay rate for these positions is $17.29/hr. and comes with health insurance, paid time off, retirement savings, tuition reimbursement and more.

Qualifications:
•    High school graduate/equivalent
•    One (1) yr. of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment or one (1) yr. of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant.
•    Must be able to complete online application
•    Demonstrated ability to analyze data & resolve problems related to membership.
•    Demonstrated knowledge of policies, practices and procedures related to membership.
•    Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner.

FOR REGISTRATION PURPOSES ALL APPLICANTS MUST PRESENT THE FOLLOWING: REQUIRED:
•    Your valid (non-expired) Michigan ID or Driver’s License
•    Your Social Security Card or Passport
•    Several copies of your resume

OPTIONAL:
•    A copy of your DD214 or letter from the VA if you are a veteran
•    Proof of public assistance income like an award letter from DHS or Social Security
•    Proof of any income earned from a job in the past 6 months (check stub)
•    A copy of your layoff notice or Unemployment documentation, if you are laid off

Capacity is limited. Recruitment dates and times are subject to change.
Account Manager:
Chevetta Henry